Chargebee Chargeback Prevention
Connect Chargebee to Chargeback.io to manage chargeback alerts and refund eligible subscription transactions before disputes become chargebacks.
Why Chargebee businesses use Chargeback.io
Get real Chargebee chargeback protection and stop disputes before they hit your bottom line.
Prevent chargebacks before they happen
- Get real-time alerts from Verifi and Ethoca before you get the chargeback.
- We auto-refund these alerts through Chargebee before the dispute becomes a chargeback.
- These refunds don’t affect your chargeback rate, so you avoid unnecessary attention from Visa, Mastercard, and your processor.
Keep your Chargebee processing healthy
- Too many chargebacks can mess with your account — we help you avoid all that.
- Avoid rolling reserve, fines and even Chargebee shutdown.
- Stay off the radar of card networks and keep your dispute rate clean.
Set it and forget it
- Once it’s connected, it runs in the background 24/7.
- You don’t need to check your dashboard daily — we’ve got it.
- Not chargeback fighting — this is actual prevention.
Fast setup
- Plug it into your Chargebee account in a couple of clicks.
- No dev work, no headaches. Setup just takes a couple minutes.
- Fully supports both Verifi and Ethoca alerts — you’re covered within 12 hours for Ethoca and CDRN.
Next Steps?
Want to keep Chargebee happy, and your revenue intact?
Start using Chargeback for Chargebee and prevent chargebacks before they happen.
Frequently asked questions
Here are the most frequently asked questions we get about Chargeback.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Yes. Use our API setup guide to get connected.
To get started, we’ll need your statement descriptor from your processor (the text that appears on cardholder statements). If you plan to use RDR, we’ll also need 4 ARNs or BINs and CAID.
For added American Express and Discover coverage, see this guide for the required information.
Setup time depends on what you’re enrolling in:
- Account onboarding: around 5 minutes
- Ethoca and CDRN alerts: typically 12 hours
- RDR alerts: typically 7 business days
See this guide for full setup-time details.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
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Join 800+ businesses using Chargeback to prevent chargebacks automatically — setup takes less than 2 minutes.
