Credit card сhargeback prevention
Protect your payment processor from costly credit card chargebacks with Chargeback's prevention solutions.
We are official Stripe and Shopify partners
Serving hundreds of businesses as official partners of Stripe and Shopify.
American Express
chargeback prevention alerts
Stay ahead of disputes with American Express chargeback alerts.
These real-time notifications let you issue refunds before transactions turn into chargebacks.
Protecting your payment processor from money holds, chargeback fees, and shutdown.
Discover
chargeback prevention alerts
Just like American Express alerts, Discover chargeback alerts keep you ahead of disputes.
These real-time notifications let you issue refunds before transactions become chargebacks.
Protecting your payment processor from money holds, chargeback fees, and potential shutdowns.
Visa
chargeback prevention alerts
With Visa chargeback alerts, powered by RDR and CDRN, you can stay ahead of disputes.
These real-time notifications enable you to issue refunds before transactions turn into chargebacks.
Safeguarding your payment processor from money holds, chargeback fees, and potential shutdowns.
Mastercard
chargeback prevention alerts
Mastercard chargeback alerts, powered by Ethoca, help you stay ahead of disputes.
These real-time notifications allow you to issue refunds before transactions escalate into chargebacks.
Protecting your payment processor from money holds, chargeback fees, and potential shutdowns.
Chargeback integrations
Chargeback integrates with all major payment processors, including Stripe, Shopify Payments, and more.
Shopify Chargeback Prevention App
Get our Shopify app and integrate it with Chargeback to reduce disputes today.
Stripe Chargeback Prevention & Alerts
Download our Stripe app to integrate Chargeback quickly.
Braintree Chargeback Prevention
Connect us with Braintree and effectively reduce your chargebacks.
Chargebee Chargeback Prevention
Integrate Chargebee with our system to manage and reduce chargebacks effectively.
Recurly Chargeback Prevention
Get our Recurly integration and get alerts on autopilot.
Chargeback Alerts in Slack
Get our Slack integration for all alerts sent to your Slack channel.
We deliver instant results
See what one of our customers have to say about us.
“Chargeback.io has been essential to our business. It safeguards our Stripe account and ensures it stays in good standing. Without it, we’d face serious challenges with payment processing.”
How it works?
This is how Chargeback shields your payment processor from chargebacks.
Detect disputes
The first step in prevention is detecting incoming chargebacks before they hit your payment processor. We make this possible through our partnerships with RDR, CDRN, and Ethoca (Visa and Mastercard solutions).
Receive alerts
You’ll get an alert with all the transaction details before it becomes a chargeback. With 24 hours to act, you can choose to:
1) Refund manually
2) Let our integrations auto-refund
3) Let it proceed as a chargeback if you’d rather fight it.
Decrease dispute rate
If you choose to refund, the transaction won’t become a chargeback, which means it won’t add to your chargeback rate. This way, you protect your payment processor from money holds, chargeback fees, or even the risk of shutdown.
The solutions
We offer three different solutions, each working for specific card types and locations. Choose the one that fits your needs best—or use all three for complete protection.
Ethoca
Ethoca prevents disputes from Mastercard transactions with worldwide coverage.
RDR
RDR prevents disputes from Visa transactions with worldwide coverage.
CDRN
CDRN prevents disputes from Visa transactions, covering only the United States.
Reduce chargebacks by up to 91% with our performance-based pricing — you only pay per alert.
Our setup is quick and easy, and you can cancel anytime.
If you're in Stripe's high-risk program, we'll help you get out. Getting out will remove any money holds and prevent account termination.
Letting you process payments smoothly and without worry.
Tired of blocking payments due to high chargeback rates? We can help.
By preventing chargebacks, we enable you to accept more payments without exceeding your Stripes chargeback limit.
Frequently asked questions
Here are the most frequently asked questions we get about Chargeback.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Yes. Use our API setup guide to get connected.
To get started, we’ll need your statement descriptor from your processor (the text that appears on cardholder statements). If you plan to use RDR, we’ll also need 4 ARNs or BINs and CAID.
For added American Express and Discover coverage, see this guide for the required information.
Setup time depends on what you’re enrolling in:
- Account onboarding: around 5 minutes
- Ethoca and CDRN alerts: typically 12 hours
- RDR alerts: typically 7 business days
See this guide for full setup-time details.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Decrease your dispute rate today
Join 800+ businesses using Chargeback to prevent chargebacks automatically — setup takes less than 2 minutes.
