Detect disputes
The first step in prevention is detecting incoming chargebacks before they hit your payment processor. We make this possible through our partnerships with RDR, CDRN, and Ethoca (Visa and Mastercard solutions).
Receive alerts
You’ll get an alert with all the transaction details before it becomes a chargeback. With 24 hours to act, you can choose to:
1) Refund manually
2) Let our integrations auto-refund
3) Let it proceed as a chargeback if you’d rather fight it.
Decrease dispute rate
If you choose to refund, the transaction won’t become a chargeback, which means it won’t add to your chargeback rate. This way, you protect your payment processor from money holds, chargeback fees, or even the risk of shutdown.
Decrease your dispute rate today
We take care of disputes, so you can focus on scaling your business stress-free.
Frequently asked questions
Here are the most frequently asked questions we get about Chargeback.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Yes. Use our API setup guide to get connected.
To get started, we’ll need your statement descriptor from your processor (the text that appears on cardholder statements). If you plan to use RDR, we’ll also need 4 ARNs or BINs and CAID.
For added American Express and Discover coverage, see this guide for the required information.
Setup time depends on what you’re enrolling in:
- Account onboarding: around 5 minutes
- Ethoca and CDRN alerts: typically 12 hours
- RDR alerts: typically 7 business days
See this guide for full setup-time details.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Decrease your dispute rate today
Join 800+ businesses using Chargeback to prevent chargebacks automatically — setup takes less than 2 minutes.
