Shopify Chargeback Prevention App
Connect Shopify Payments to Chargeback.io to receive chargeback alerts and automatically refund matched orders before they become chargebacks.
Why Shopify merchants choose Chargeback.io
Get complete Shopify Payment Dispute Protection and avoid chargebacks that hurt your payment processor.
Prevent chargebacks before they hit
- Receive real-time alerts 24–72 hours before a chargeback is received. Stop the order if not delivered!
- Automatically refund the order in Shopify before it becomes a dispute.
- These refunds don’t count toward your chargeback rate — helping you stay in good standing with Shopify Payments, Visa, and Mastercard.
Protect your Shopify Payments account
- Keep your dispute-to-transaction ratio low and avoid payment holds or merchant account shutdowns.
- Stay off the Visa/Mastercard monitoring programs that penalize high-risk stores.
- Maintain eligibility for features like Shopify Protect and future payment upgrades.
Save money on fees and penalties
- Avoid Shopify’s $15 chargeback fee for every dispute that gets prevented.
- Reduce risk of fines from card networks due to high dispute rates.
- No need to fight chargebacks manually or spend time collecting evidence.
Fully automated, next to zero manual work
- Our Shopify app works behind the scenes — set it and forget it.
- Unlike traditional chargeback response tools, this is prevention, not just fighting.
- Works 24/7 to catch and resolve disputes before they become real problems.
Fast and easy Shopify integration
- Set up in under 2 minutes. No developers, no code, no fuss.
- Works natively with Shopify Payments and supports both Verifi and Ethoca alerts.
- Just install the app, connect your account, and we’ll handle the rest
Next Steps?
Want to keep your Shopify Payments happy, and your revenue intact?
Start using Chargeback for Shopify and prevent chargebacks before they happen.
Frequently asked questions
Here are the most frequently asked questions we get about Chargeback.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Yes. Use our API setup guide to get connected.
To get started, we’ll need your statement descriptor from your processor (the text that appears on cardholder statements). If you plan to use RDR, we’ll also need 4 ARNs or BINs and CAID.
For added American Express and Discover coverage, see this guide for the required information.
Setup time depends on what you’re enrolling in:
- Account onboarding: around 5 minutes
- Ethoca and CDRN alerts: typically 12 hours
- RDR alerts: typically 7 business days
See this guide for full setup-time details.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
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