‍Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.

How it works

• Connect your store.
• Receive and resolve alerts :
  
  • RDR: auto-refunds transactions when eligible, based on your settings.‍
  • Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.

Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.

Yes. Use our API setup guide to get connected.

To get started, we’ll need your statement descriptor from your processor (the text that appears on cardholder statements). If you plan to use RDR, we’ll also need 4 ARNs or BINs and CAID.

For added American Express and Discover coverage, see this guide for the required information.

Setup time depends on what you’re enrolling in:

• Account onboarding: around 5 minutes
• Ethoca and CDRN alerts: typically 12 hours
• RDR alerts: typically 7 business days

See this guide for full setup-time details.

‍Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.

How it works

• Connect your store.
• Receive and resolve alerts :
  
  • RDR: auto-refunds transactions when eligible, based on your settings.‍
  • Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.

Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.