Manual Refunds
Works with any payment processor. Just chargeback alerts, no integration. You handle the refunds. Fast, simple, and easy to start.
Prevent chargebacks before they happen
We send you real-time alerts from Verifi and Ethoca before the chargeback hits your processor.
You just log in to your payment processor — doesn’t matter which one — and refund it manually.
That refund stops the dispute from turning into a chargeback. And since it never becomes one, it won’t hit your chargeback rate.
Just note that RDR alerts always process automatically, with or without an integration.
Keep your accounts healthy
High dispute rates can put you on the radar of card networks and processors. This helps avoid all that.
Lower chargebacks = fewer flags, no rolling reserves, no random account shutdowns.
Easy setup, no code
There’s nothing to install or configure. We send alerts to your email inbox, Slack or webhook, and you refund them. That’s it.
Use whatever system you already have in place. This works alongside it. All we need is a bit of info about your processor.
You’re covered with both Verifi and Ethoca from day one. Most users are live within 12 hours.
Next Steps?
Want to prevent chargebacks without having to connect a thing?
Start with manual alerts. You’ll get the same protection — no integration required.
Frequently asked questions
Here are the most frequently asked questions we get about Chargeback.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
Yes. Use our API setup guide to get connected.
To get started, we’ll need your statement descriptor from your processor (the text that appears on cardholder statements). If you plan to use RDR, we’ll also need 4 ARNs or BINs and CAID.
For added American Express and Discover coverage, see this guide for the required information.
Setup time depends on what you’re enrolling in:
- Account onboarding: around 5 minutes
- Ethoca and CDRN alerts: typically 12 hours
- RDR alerts: typically 7 business days
See this guide for full setup-time details.
Chargeback.io (Chargeback) helps merchants prevent chargebacks by using card-network dispute alerts. When an alert arrives, you can review it or refund the order within the network’s response window so the dispute closes before it becomes a chargeback.
How it works
- Connect your store.
- Receive and resolve alerts :
- RDR: auto-refunds transactions when eligible, based on your settings.
- Ethoca and CDRN: review and refund manually, or enable automatic refunds via your payment processor integration when the transaction amount falls below your set threshold.
Lower chargebacks to cut fees, save handling time, and reduce the risk of processor account restrictions.
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