Chargeback
reason codes
Protect your payment processor from costly credit card chargebacks with Chargeback's prevention solutions.
General Information about Reason Codes
Reason codes are essential annotations used by credit card companies, banks, and other financial institutions. They explain why transactions don't go through, why chargebacks happen, or why payments are adjusted. Think of reason codes as quick, standardized notes that clarify the cause of these financial adjustments—anything from suspected fraud to a simple typo.
Como calcular o custo de estornos
A reason code could be a number or a mix of letters and numbers that credit card networks or banks use to pinpoint why a transaction was declined, a chargeback filed, or a payment adjusted. Each code stands for a specific issue—maybe there weren't enough funds, there was suspected fraud, or a processing error occurred.
These codes are crucial not just for resolving payment disputes but also for analytics and reporting in financial operations. Knowing these codes helps businesses apply the right fixes, ensuring they stick to card network rules and improve their transaction success rates.
Como isso funciona?
Você pode economizar significativamente porque transformamos seus estornos em reembolsos. Isso reduz o número de estornos que você recebe, junto com as taxas associadas.
Visa categorizes its reason codes into areas like processing errors, authorization errors, fraud, and customer disputes as part of its Visa Claims Resolution initiative. This organization helps merchants quickly spot and address disputes.
10.1
Understanding Visa Chargeback Reason Code 10.1: EMV Liability Shift Counterfeit Fraud
10.2
Understanding Visa Chargeback Reason Code 10.2: EMV Liability Shift Non-Counterfeit Fraud
10.3
Understanding Visa Chargeback Reason Code 10.3: Other Fraud: Card-Present Environment/Condition
10.4
Understanding Visa Chargeback Reason Code 10.4: Other Fraud: Card-Absent Environment
10.5
Understanding Visa Chargeback Reason Code 10.5: Visa Fraud Monitoring Program
11.1
Understanding Visa Chargeback Reason Code 11.1: Card Recovery Bulletin
11.2
Understanding Visa Chargeback Reason Code 11.2: Declined Authorisation
11.3
Understanding Visa Chargeback Reason Code 11.3: No Authorisation
12.1
Understanding Visa Chargeback Reason Code 12.1: Late Presentment
Similar to Visa but with an added 'Miscellaneous' category, American Express uses both letters and numbers to clearly outline specific disputes, aiding in effective management and resolution.
Visa categorizes its reason codes into areas like processing errors, authorization errors, fraud, and customer disputes as part of its Visa Claims Resolution initiative. This organization helps merchants quickly spot and address disputes.
Discover uses an alphabetical system for its reason codes, like 'DP' for duplicate processing and 'RM' for quality issues. This clear categorization assists merchants in resolving disputes swiftly.
Perguntas frequentes
Aqui estão as perguntas mais frequentes que recebemos sobre o Chargeback.
Sim, você pode cancelar nosso serviço a qualquer momento.
No, referrals never expire. Since commissions are earned per Alert, your earnings continue for life — as long as your referred businesses stay active, you keep getting paid.
Yes, there are a few conditions. Self-referrals are not allowed, and all referred businesses must be new to Chargeback.io. Fraudulent activity or abuse of the program may lead to disqualification and forfeited commissions.
You only earn from the businesses you refer directly. If someone you referred later joins the referral program, they’ll earn from their own referrals moving forward. This ensures everyone is fairly rewarded for their direct contributions.
No, there’s no limit. You can refer as many businesses as you like and keep earning from each one.
You can track all your referrals and earnings from a dashboard. Your personal dashboard also shows how many Alerts each referred business has received, from which Alert provider they came from, and more.
Your commissions will be added to your rewards in real-time for any paid Alerts and can be withdrawn via bank transfer or Chargeback.io credits. Your account manager will reach out to arrange the details.
You earn $2 for each Ethoca Alert and $1 for each Verifi Alert (RDR and CDRN). You’ll also receive bonus cash rewards when your referrals hit certain Alert milestones. Details are disclosed later down the line.
A referral is considered successful once the user signs up, enrolls with an Alert provider (Ethoca or Verifi), and receives their first Alert. That’s also when your earnings start.
You can refer someone using your unique referral link or by sending them an email. Both options are available.
Sim Os alertas de chargeback são a melhor maneira de manter seu processador satisfeito. Reduzir sua taxa de estorno ajuda você a evitar retenções de dinheiro, multas, reservas contínuas e até mesmo a paralisação.
O chargeback é um serviço de prevenção de estornos desenvolvido para fazer exatamente o que o nome sugere: evitar estornos.
Conseguimos alertar você sobre as operações nas quais o cliente acabou de solicitar um retorno. Em seguida, reembolsaremos automaticamente essas operações antes que elas se transformem em estornos.
Isso ajuda a reduzir sua taxa de retorno, reduzir as taxas e minimizar possíveis problemas no processador de pagamento.
Atualmente, oferecemos suporte para Stripe, Shopify Payments, Braintree, Chargebee e Recurly. Também planejamos expandir nossa integração para incluir o Authorize.net e o Airwallex.
Você só é cobrado quando fornecemos um alerta. E cada alerta é um estorno interrompido. Para uma visão geral mais detalhada, visite nosso página de preços.
Não temos taxas de integração, contratos ou mínimos mensais. O estorno é gratuito para começar e cobramos apenas por alerta.
Um alerta de estorno notifica você sobre estornos recebidos 24 a 72 horas antes de serem oficialmente registrados.
Isso permite que você emita automaticamente um reembolso para evitar o estorno. Reduzindo sua taxa de estorno, diminuindo as taxas e minimizando possíveis problemas no processador de pagamentos.
A integração com seu processador de pagamento normalmente leva alguns minutos. Dependendo do sistema que você ativar, nosso objetivo é que você viva dentro de 12 horas.
Sim, você pode cancelar nosso serviço a qualquer momento.
Diminua sua taxa de disputas hoje
Junte-se a mais de 800 empresas que usam o Chargeback para evitar estornos automaticamente — a configuração leva menos de 2 minutos.
