Chargeback
reason codes

Search for any reason codes for Visa, Mastercard, American Express or Discover and instantly understand the dispute category.

Key takeaway

In short, this is a dedicated reason codes tool that lets you quickly look up Visa, Mastercard, American Express and Discover codes. Instead of guessing the meaning behind a chargeback, you can instantly see the official definition, understand why the dispute occurred and access clear guidance on how to handle it.

如何计算退款成本

Reason codes are standardized numeric or alphanumeric identifiers assigned by card networks such as Visa, Mastercard, American Express and Discover to explain why a transaction is being disputed or charged back. Each reason code corresponds to a specific category such as fraud, authorization issues, processing errors or consumer disputes so businesses can quickly understand the cause of the chargeback.

Understanding reason codes is essential for merchants, payment processors and financial institutions because it helps identify dispute patterns, prevent future chargebacks and improve overall payment compliance. By analyzing reason codes, businesses can take proactive steps to reduce losses, strengthen fraud prevention and enhance the customer experience.

Visa uses numeric reason codes under its Visa Claims Resolution framework, divided into fraud, authorization, processing errors and consumer disputes. This system helps merchants identify disputes and respond with the right evidence.

10.1

Visa Chargeback Reason Code 10.1: EMV Liability Shift Counterfeit Fraud

10.2

Visa Chargeback Reason Code 10.2: EMV Liability Shift Non-Counterfeit Fraud

10.3

Visa Chargeback Reason Code 10.3: Other Fraud: Card-Present Environment/Condition

10.4

Visa Chargeback Reason Code 10.4: Other Fraud: Card-Absent Environment

10.5

Visa Chargeback Reason Code 10.5: Visa Fraud Monitoring Program

11.1

Visa Chargeback Reason Code 11.1: Card Recovery Bulletin

11.2

Visa Chargeback Reason Code 11.2: Declined Authorisation

11.3

Visa Chargeback Reason Code 11.3: No Authorisation

12.1

Visa Chargeback Reason Code 12.1: Late Presentment

12.2

Visa Chargeback Reason Code 12.2: Incorrect Transaction Code

12.3

Visa Chargeback Reason Code 12.3: Incorrect Currency

12.4

Visa Chargeback Reason Code 12.4: Incorrect Account Number

12.5

Visa Chargeback Reason Code 12.5: Incorrect Amount

12.6

Visa Chargeback Reason Code 12.6: Duplicate Processing

12.7

Visa Chargeback Reason Code 12.7: Invalid Data

13.1

Visa Chargeback Reason Code 13.1: Merchandise/Services Not Received

13.2

Visa Chargeback Reason Code 13.2: Cancelled Recurring

13.3

Visa Chargeback Reason Code 13.3: Not as Described or Defective Merchandise/Services

13.4

Visa Chargeback Reason Code 13.4: Counterfeit Merchandise

13.5

Visa Chargeback Reason Code 13.5: Misrepresentation

13.6

Visa Chargeback Reason Code 13.6: Credit Not Processed

13.7

Visa Chargeback Reason Code 13.7: Cancelled Merchandise/Services

13.8

Visa Chargeback Reason Code 13.8: Original Credit Transaction Not Accepted

14.1

Visa Chargeback Reason Code 14.1: Fraudulent Multiple Transactions

Mastercard reason codes follow a four-digit numeric format, for example 4810. These codes cover fraud, authorization issues, cardholder disputes and processing errors, giving merchants precise insight into the cause of each chargeback.

4801

Mastercard Chargeback Reason Code 4801: Requested Transaction Data Not Received

4802

Mastercard Chargeback Reason Code 4802: Requested/Required Information Illegible or Missing

4835

Mastercard Chargeback Reason Code 4835: Cardholder Not Authorised/Transaction Not Authorised

4837

Mastercard Chargeback Reason Code 4837: No Cardholder Authorisation

4849

Mastercard Chargeback Reason Code 4849: Questionable Merchant Activity

4854

Mastercard Chargeback Reason Code 4854: Cardholder Dispute - Not Elsewhere Classified (NEC)

4870

Mastercard Chargeback Reason Code 4870: EMV Chip Liability Shift

4871

Mastercard Chargeback Reason Code 4871: Chip Liability Shift–Lost/Stolen/Non-Received Issue

4999

Mastercard Chargeback Reason Code 4999: Domestic Chargeback Dispute (Europe Region Only)

American Express uses alphanumeric codes, often starting with a letter followed by numbers, like C08. Each code highlights fraud, authorization, processing errors or customer dissatisfaction, guiding merchants on the proper response.

A01

American Express Chargeback Reason Code A01: Charge Amount Exceeds Authorisation Amount

A02

American Express Chargeback Reason Code A02: No Valid Authorisation

A08

American Express Chargeback Reason Code A08: Authorisation Approval Expired

C02

American Express Chargeback Reason Code C02: Credit (or Partial Credit) Not Processed

C04

American Express Chargeback Reason Code C04: Goods/Services Returned or Refused

C05

American Express Chargeback Reason Code C05: Goods/Services Cancelled

C08

American Express Chargeback Reason Code C08: Goods/Services Not Received

C18

American Express Chargeback Reason Code C18: “No Show” or CARDeposit Cancelled

C28

American Express Chargeback Reason Code C28: Cancelled Recurring Billing

C31

American Express Chargeback Reason Code C31: Goods/Services Not as Described

C32

American Express Chargeback Reason Code C32: Goods/Services Damaged or Defective

F10

American Express Chargeback Reason Code F10: Missing Imprint

F24

American Express Chargeback Reason Code F24: No Cardmember Authorisation

F29

American Express Chargeback Reason Code F29: Card Not Present

F30

American Express Chargeback Reason Code F30: EMV Counterfeit

F31

American Express Chargeback Reason Code F31: EMV Lost/Stolen/Non-Received

FR2

American Express Chargeback Reason Code FR2: Fraud Full Recourse Program

FR4

American Express Chargeback Reason Code FR4: Immediate Chargeback Program

P01

American Express Chargeback Reason Code P01: Unassigned Card Number

P03

American Express Chargeback Reason Code P03: Credit Processed as Charge

P04

American Express Chargeback Reason Code P04: Charge Processed as Credit

P07

American Express Chargeback Reason Code P07: Late Submission

P08

American Express Chargeback Reason Code P08: Duplicate Charge

P23

American Express Chargeback Reason Code P23: Currency Discrepancy

R03

American Express Chargeback Reason Code R03: Insufficient Reply

R13

American Express Chargeback Reason Code R13: No Reply

Discover uses an alphabetical system for disputes. Examples include AA for unrecognized transactions, AP for canceled recurring charges, AW for altered amounts and CD for credit or debit errors. This format makes it simple for merchants to understand and resolve chargebacks.

AA

Discover Chargeback Reason Code AA: Does Not Recognise

AP

Discover Chargeback Reason Code AP: Cancelled Recurring Transaction

AT

Discover Chargeback Reason Code AT: Authorisation Non-Compliance

AW

Discover Chargeback Reason Code AW: Altered Amount

CD

Discover Chargeback Reason Code CD: Credit/Debit Posted Incorrectly

DP

Discover Chargeback Reason Code DP: Duplicate Processing

IN

Discover Chargeback Reason Code IN: Invalid Card Number

LP

Discover Chargeback Reason Code LP: Late Presentation

NF

Discover Chargeback Reason Code NF: Non-Receipt of Cash from ATM

NM

Discover Chargeback Reason Code NM: Non-receipt of Merchandise

NR

Discover Chargeback Reason Code NR: Not as Described or Defective Merchandise

PM

Discover Chargeback Reason Code PM: Paid by Other Means

RG

Discover Chargeback Reason Code RG: Non-Receipt of Goods, Services, or Cash

RM

Discover Chargeback Reason Code RM: Cardholder Disputes Quality of Goods or Services

RN

Discover Chargeback Reason Code RN: Non-receipt of Cash/Load Transaction Receipt

SV

Discover Chargeback Reason Code SV: Services Not Rendered

UA02

Discover Chargeback Reason Code UA02: Fraud: Card Not Present Transaction

经常问的问题

以下是我们收到的有关退款的最常见问题。

这会保护我的支付处理器吗?

是的。退款提醒是让处理器保持正常运行的最佳方式。降低退单率有助于避免资金冻结、罚款、滚动储备金甚至被关闭。

推荐会过期吗?

不,推荐永不过期。由于每次提醒都会赚取佣金,因此您的收入将终身持续——只要您推荐的企业保持活跃,您就会继续获得报酬。

有任何限制或条件吗?

是的,有一些条件。不允许自我推荐,所有推荐的企业都必须是新手 Chargeback.io。欺诈活动或滥用该计划可能会导致取消资格和没收佣金。

如果我推荐的人推荐别人,我还能赚钱吗?

您只能从直接推荐的企业中获得收入。如果您推荐的人后来加入推荐计划,他们将从自己的推荐中获利。这确保了每个人的直接捐款都能获得公平的回报。

我可以推荐的人数有限制吗?

No, there’s no limit. You can refer as many businesses as you like and keep earning from each one.

如何追踪我的推荐和收入?

您可以通过控制面板跟踪所有推荐和收入。您的个人仪表板还会显示每个推荐企业已收到多少提醒、他们来自哪个警报提供商等。

我何时以及如何获得报酬?

对于任何已付提醒,您的佣金将实时添加到您的奖励中,并且可以通过银行转账或 Chargeback.io 积分。您的客户经理将与您联系以安排详细信息。

我的佣金是多少?

每次 Ethoca 警报可获得 2 美元,每次 Verifi 警报(RDR 和 CDRN)可赚取 1 美元。当您的推荐达到特定的提醒里程碑时,您还将获得奖励现金奖励。细节将在稍后披露。

什么算作成功推荐?

一旦用户注册,在警报提供商(Ethoca或Verifi)注册并收到他们的第一份提醒,推荐即被视为成功。这也是你开始赚钱的时候。

如何推荐某人?

你可以使用你独一无二的推荐链接 ji 或向他们发送电子邮件来推荐某人。这两个选项都可用。

这会保护我的支付处理器吗?

是的。退款提醒是让处理器保持正常运行的最佳方式。降低退单率有助于避免资金冻结、罚款、滚动储备金甚至被关闭。

什么是退款?

Chargeback 是一项防退款服务,旨在完全按照其名称进行操作——防止拒付。

我们通过提醒您注意客户刚刚要求退款的交易来实现这一目标。然后,我们将在这些交易升级为拒付之前自动退款。

这有助于降低您的退款率、降低费用并最大限度地减少潜在的支付处理器问题。

您支持哪些集成?

目前,我们支持 Stripe、Shopify Payments、Braintree、Chargebee 和 Recurly。我们还计划扩大整合范围,将Authorize.net和Airwallex包括在内。

它要花多少钱?

只有在我们提供提醒时才会向您收费。而且每个警报都停止了退款。如需更详细的概述,请访问我们的 定价页面

是否有入职费、合同或最低月费?

我们没有入职费,没有合同,也没有最低月费。退款是免费开始的,我们只对每次提醒收费。

什么是警报?

拒付提醒会在收到的退单正式提交前 24-72 小时通知您。

这使您可以自动发放退款以避免退款。降低您的退单率,降低费用,并最大限度地减少潜在的支付处理器问题。

我们还有多快才能上线?

与您的支付处理器集成通常需要几分钟。根据您激活的系统,我们的目标是让您在 12 小时内上线。

我可以随时取消吗?

是的,您可以随时取消我们的服务。

我们错过了什么吗?
如果您还有其他问题,请随时联系我们。

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