Deflect
Make purchases recognizable with Deflect
Consumer Clarity and Order Insight help customers recognize purchases through participating banks.
“Chargeback.io has been essential to our business. It protects our Stripe account and ensures it stays in good standing. Without it, we’d face serious challenges with payment processing.”
Trusted by 1,500+ businesses to protect their gateway and increase revenue
One setup for both networks
One guided setup prepares your receipt details for Consumer Clarity and Order Insight.
Know what Deflect delivers
Track matched inquiries, lookup costs, and reported disputes avoided to assess Deflect’s value.
Make unfamiliar charges recognizable
Show your business name, order details, and support contacts to help customers recognize purchases.
Understand each lookup charge
See the transaction, network program, and fee behind each bank lookup.
Features in
Deflect
Book a demoSee how Deflect helps you prevent losses and reduce manual work.
Recognizable purchases
Help customers recognize purchases through information shown by participating banks.
Answers at the bank
Give bank agents purchase details to resolve customer questions.
Inquiry visibility
Review bank inquiries and matched transactions in one place.
Keep purchase details accurate
and lookups visible
Manage receipt updates, network enrollment, and lookup activity from one dashboard.
Check both network enrollments
See enrollment status and receipt activity for Consumer Clarity and Order Insight.
Keep your business details current
Update your receipt profile and see when changes are waiting for review.
Resume without losing context
View past lookups while inactive, then re-enroll to resume new activity.
Show customers a clear receipt
Bring your business name, purchase details, and support contacts into one receipt.
Know what’s left to set up
Complete receipt setup with a checklist showing what’s done and what’s left.
Find the lookup you need
Filter by date, card, amount, program, or fee to investigate a specific request.
Questions about setting up Deflect?
Get answers on coverage, setup, what customers see, and billing.
What does Chargeback Deflect do?
Chargeback Deflect uses Consumer Clarity and Order Insight to share purchase details with participating banks. These details help customers recognize unfamiliar charges and reduce confusion that can lead to disputes.
Which banks show the receipt?
Coverage comes through the card networks' enriched data programmes, so it spans a large and growing share of issuers. Where an issuer does not yet display enriched data, the receipt simply is not shown, and you are not charged for it.
Do I still need chargeback alerts if I use Deflect?
Deflect works before a dispute is raised, by answering the cardholder's question at the moment of doubt. Prevent works after, giving you a window to refund once a dispute has been filed. Most merchants run both.
Does it need development work?
No. Connect your processor, confirm your billing descriptor and your branding, and receipts start appearing on the next transactions. There is nothing to build and nothing to add to your checkout.
What purchase details can customers see?
Only what helps the cardholder recognise their own purchase: merchant name and logo, order items, amount, date, delivery status and your support contact. No card data and no information about other customers.
How do I know it is working?
The dashboard reports how many receipts were delivered, how many enquiries resolved without a dispute and what that saved you in fees, and you can export the record for your acquirer.
What does it cost?
You pay per delivered receipt, with no monthly platform fee and no minimum volume, so the cost tracks the disputes you actually avoid.
See your chargeback results
Track chargebacks prevented and fees saved in your Chargeback.io dashboard.
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