Next Commerce: Chargeback prevention
Connect Next Commerce to receive real time chargeback alerts and reduce dispute ratios through early intervention.
Why Next Commerce merchants choose Chargeback.io
Protect your Next Commerce payments and revenue with proactive chargeback prevention built for modern ecommerce and subscription businesses.
Prevent chargebacks before they happen
- Receive early alerts when a transaction is at risk of becoming a chargeback through Next Commerce.
- Automatically resolve flagged payments before disputes escalate.
- Reduce chargeback volume without affecting your chargeback ratio or merchant standing.
Keep your Next Commerce payments secure
- High chargeback rates put payment operations at risk. We help keep your metrics within safe thresholds.
- Avoid card network monitoring programs and unnecessary account reviews.
- Maintain uninterrupted payment processing and long term stability.
Save time, money, and operational effort
- Eliminate chargeback fees by stopping disputes before they become official.
- Reduce manual workload related to dispute handling and evidence submission.
- Protect your revenue from holds, delays, and processor scrutiny.
Simple and fast integration
- Connect Chargeback.io with your Next Commerce setup in minutes.
- No development work required. Supports both Verifi Visa and Ethoca Mastercard alerts.
- Go live quickly and start preventing chargebacks the same day.
Next Steps?
Want to keep Next Commerce happy, and your revenue intact?
Start using Chargeback for Next Commerce and prevent chargebacks before they happen.
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Got questions about Chargeback Prevent?
Everything about connecting your processor, going live and what it costs. If your question is not here, the full list is on our FAQs page.
Which integrations do you support?
We support Stripe, Shopify, Braintree, Chargebee, Recurly, Adyen, Authorize.net, NMI, Airwallex, Oceanpayment and Next Commerce. If your processor is not listed you can still receive alerts and refund them manually, and you can request a new processor or app integration.
Do I have to connect a payment processor?
Only if you want automatic refunds. You can also keep an integration connected with auto-refund turned off, in which case we still search your processor for the matching transaction and give you a direct link to it. Without any integration you can still receive alerts, but Ethoca and CDRN alerts must be refunded manually in your processor.
Can I switch from another alert provider?
Yes. You can transfer your alert service to Chargeback.io, and if you ever want to leave you can transfer it back out. Descriptors have to be unenrolled from your previous provider before they can activate with us.
How fast until we are live?
Once your account is set up correctly, each billing descriptor moves from Pending to Active within roughly 12 hours for Ethoca Alerts and CDRN, and within 7 business days for RDR. American Express and Discover coverage takes about 4 weeks. If Verifi has an enrollment backlog, RDR can take up to 14 days. These timelines are set by the alert networks, not by us.
What is an alert?
An alert is an early warning that a cardholder has disputed a transaction, delivered by Ethoca or Verifi before the dispute becomes a formal chargeback. If the cardholder's bank participates in a supported alert network and you refund before the deadline, the pre-dispute is resolved and never becomes a chargeback.
How much does it cost?
You pay per alert received: $15 for RDR, $29 for Ethoca and $15 for CDRN. On top of that you cover the cost of refunding your customer's order. Because the dispute is prevented, you avoid your processor's dispute fees. If you have high chargeback volume, contact Sales about volume-based pricing.
How does billing work?
Billing runs on a prepaid Balance rather than invoices. You add funds up front and each alert is deducted as it arrives. This removes billing cycles and avoids failed payments or accidental deactivation from an outdated card.
