Shopify: Chargeback prevention
If you’re using Shopify, this app automatically refunds chargeback alerts to stop disputes before you get them, with next to zero effort required from you.
Why Shopify merchants choose Chargeback.io
Get complete Shopify Payment Dispute Protection and avoid chargebacks that hurt your payment processor.
Prevent chargebacks before they hit
- Receive real-time alerts 24-72 hours before a chargeback is received. Stop the order if not delivered!
- Automatically refund the order in Shopify before it becomes a dispute.
- These refunds don’t count toward your chargeback rate, helping you stay in good standing with Shopify, Visa, and Mastercard.
Protect your Shopify account
- Keep your dispute-to-transaction ratio low and avoid payment holds or merchant account shutdowns.
- Stay off the Visa/Mastercard monitoring programs that penalize high-risk stores.
- Maintain eligibility for features like Shopify Protect and future payment upgrades.
Save money on fees and penalties
- Avoid Shopify’s $15 chargeback fee for every dispute that gets prevented.
- Reduce risk of fines from card networks due to high dispute rates.
- No need to fight chargebacks manually or spend time collecting evidence.
Fully automated, next to zero manual work
- Our Shopify app works behind the scenes, set it and forget it.
- Unlike traditional chargeback response tools, this is prevention, not just fighting.
- Works 24/7 to catch and resolve disputes before they become real problems.
Fast and easy Shopify integration
- Set up in under 2 minutes. No developers, no code, no fuss.
- Works natively with Shopify and supports both Verifi and Ethoca alerts.
- Just install the app, connect your account, and we’ll handle the rest
Next Steps?
Want to keep Shopify happy, and your revenue intact?
Start using Chargeback for Shopify and prevent chargebacks before they happen.
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Got questions about Chargeback Prevent?
Everything about connecting your processor, going live and what it costs. If your question is not here, the full list is on our FAQs page.
Which integrations do you support?
We support Stripe, Shopify, Braintree, Chargebee, Recurly, Adyen, Authorize.net, NMI, Airwallex, Oceanpayment and Next Commerce. If your processor is not listed you can still receive alerts and refund them manually, and you can request a new processor or app integration.
Do I have to connect a payment processor?
Only if you want automatic refunds. You can also keep an integration connected with auto-refund turned off, in which case we still search your processor for the matching transaction and give you a direct link to it. Without any integration you can still receive alerts, but Ethoca and CDRN alerts must be refunded manually in your processor.
Can I switch from another alert provider?
Yes. You can transfer your alert service to Chargeback.io, and if you ever want to leave you can transfer it back out. Descriptors have to be unenrolled from your previous provider before they can activate with us.
How fast until we are live?
Once your account is set up correctly, each billing descriptor moves from Pending to Active within roughly 12 hours for Ethoca Alerts and CDRN, and within 7 business days for RDR. American Express and Discover coverage takes about 4 weeks. If Verifi has an enrollment backlog, RDR can take up to 14 days. These timelines are set by the alert networks, not by us.
What is an alert?
An alert is an early warning that a cardholder has disputed a transaction, delivered by Ethoca or Verifi before the dispute becomes a formal chargeback. If the cardholder's bank participates in a supported alert network and you refund before the deadline, the pre-dispute is resolved and never becomes a chargeback.
How much does it cost?
You pay per alert received: $15 for RDR, $29 for Ethoca and $15 for CDRN. On top of that you cover the cost of refunding your customer's order. Because the dispute is prevented, you avoid your processor's dispute fees. If you have high chargeback volume, contact Sales about volume-based pricing.
How does billing work?
Billing runs on a prepaid Balance rather than invoices. You add funds up front and each alert is deducted as it arrives. This removes billing cycles and avoids failed payments or accidental deactivation from an outdated card.
