Resolve disputes early with Prevent

An alert notifies you that a customer has disputed a payment through a participating bank. It gives you an opportunity to refund the payment before the dispute becomes a chargeback.

Ethoca is Mastercard's network and covers Mastercard plus a growing share of other brands. CDRN is Verifi's US network and lets you refund manually or automatically. RDR is Verifi's rules-based service, where Visa refunds automatically against rules you set. Chargeback connects all three and deduplicates anything that arrives twice.

Once your descriptors and processor details are verified and your balance is funded, Ethoca and CDRN typically activate within about 12 hours and RDR within about 7 business days, and alerts then flow straight into your queue.

It stops the chargebacks the networks tell us about, which is the large majority of dispute volume for most merchants. An alert only prevents a chargeback if you act inside the deadline, which is why automatic refund rules matter. Anything outside network coverage still needs a dispute response.

You pay per alert, not a monthly platform fee, and you top up a balance that the alerts draw against. There is no minimum volume and no lock-in, so the cost scales with the disputes you actually prevent.

Not to receive alerts, but connecting one is what allows Chargeback to match an alert to the original transaction and issue the refund for you. Without a connection you can still work the queue manually and refund from your own dashboard.

Yes. We handle the deregistration and re-enrolment with the networks so there is no gap in coverage, and we will match your existing refund rules before the switch so nothing changes for your customers.