Slack: Chargeback alerts in your channel
The Slack integration makes it easy to create, update, and view Chargeback alerts and their data directly from Slack.
Alert notifications for your Slack
The Slack integration makes it easy to stay on top of chargeback alerts. Get notified the moment an alert comes in, view the details, and take action without leaving Slack.
Key takeaways
- Get real-time alert notifications right in your Slack channels.
- See key data like customer info, amount, and source of the alert so you can find the transaction.
- Quickly jump into your payment processor to refund or review.
- Helps your team stay aligned and act on alerts faster.
- No more missed alerts or backlogged refunds, everyone sees it, instantly.
Set it up in a few clicks, connect your preferred channels, and you're good to go. No code needed.
Next Steps?
Worried about missing alerts?
Start using the Chargeback Slack integration to ensure you never miss another alert.
Got questions about Chargeback Prevent?
Everything about connecting your processor, going live and what it costs. If your question is not here, the full list is on our FAQs page.
Which integrations do you support?
We support Stripe, Shopify, Braintree, Chargebee, Recurly, Adyen, Authorize.net, NMI, Airwallex, Oceanpayment and Next Commerce. If your processor is not listed you can still receive alerts and refund them manually, and you can request a new processor or app integration.
Do I have to connect a payment processor?
Only if you want automatic refunds. You can also keep an integration connected with auto-refund turned off, in which case we still search your processor for the matching transaction and give you a direct link to it. Without any integration you can still receive alerts, but Ethoca and CDRN alerts must be refunded manually in your processor.
Can I switch from another alert provider?
Yes. You can transfer your alert service to Chargeback.io, and if you ever want to leave you can transfer it back out. Descriptors have to be unenrolled from your previous provider before they can activate with us.
How fast until we are live?
Once your account is set up correctly, each billing descriptor moves from Pending to Active within roughly 12 hours for Ethoca Alerts and CDRN, and within 7 business days for RDR. American Express and Discover coverage takes about 4 weeks. If Verifi has an enrollment backlog, RDR can take up to 14 days. These timelines are set by the alert networks, not by us.
What is an alert?
An alert is an early warning that a cardholder has disputed a transaction, delivered by Ethoca or Verifi before the dispute becomes a formal chargeback. If the cardholder's bank participates in a supported alert network and you refund before the deadline, the pre-dispute is resolved and never becomes a chargeback.
How much does it cost?
You pay per alert received: $15 for RDR, $29 for Ethoca and $15 for CDRN. On top of that you cover the cost of refunding your customer's order. Because the dispute is prevented, you avoid your processor's dispute fees. If you have high chargeback volume, contact Sales about volume-based pricing.
How does billing work?
Billing runs on a prepaid Balance rather than invoices. You add funds up front and each alert is deducted as it arrives. This removes billing cycles and avoids failed payments or accidental deactivation from an outdated card.
