Maverick Payments: Chargeback prevention
Connect Maverick Payments to Chargeback and resolve eligible disputes before they turn into chargebacks.
What the Maverick Payments integration does
Chargeback connects to your Maverick Payments account and watches the transactions running through it. When an Ethoca or Verifi alert arrives, Chargeback matches it to the original payment and hands you the order detail you need to act, while there is still time to act.
What you can automate
- Refund eligible transactions automatically, inside limits you set.
- Hold larger payments back for review so you decide those yourself.
- Return order detail to the cardholder's bank, so a buyer who does not remember a charge can see what they bought.
What you need to get started
A Maverick Payments merchant account and the billing descriptors you use on it. Setup takes a few minutes, and the Chargeback Care team walks you through network enrolment so nothing is left half connected.
Which products this works with
Maverick Payments works with Prevent, for alerts that reach you before a dispute is filed, and with Deflect, which answers bank enquiries with the order detail behind the payment.
May be interesting
Got questions about Chargeback Prevent?
Everything about connecting your processor, going live and what it costs. If your question is not here, the full list is on our FAQs page.
Which integrations do you support?
We support Stripe, Shopify, Braintree, Chargebee, Recurly, Adyen, Authorize.net, NMI, Airwallex, Oceanpayment and Next Commerce. If your processor is not listed you can still receive alerts and refund them manually, and you can request a new processor or app integration.
Do I have to connect a payment processor?
Only if you want automatic refunds. You can also keep an integration connected with auto-refund turned off, in which case we still search your processor for the matching transaction and give you a direct link to it. Without any integration you can still receive alerts, but Ethoca and CDRN alerts must be refunded manually in your processor.
Can I switch from another alert provider?
Yes. You can transfer your alert service to Chargeback.io, and if you ever want to leave you can transfer it back out. Descriptors have to be unenrolled from your previous provider before they can activate with us.
How fast until we are live?
Once your account is set up correctly, each billing descriptor moves from Pending to Active within roughly 12 hours for Ethoca Alerts and CDRN, and within 7 business days for RDR. American Express and Discover coverage takes about 4 weeks. If Verifi has an enrollment backlog, RDR can take up to 14 days. These timelines are set by the alert networks, not by us.
What is an alert?
An alert is an early warning that a cardholder has disputed a transaction, delivered by Ethoca or Verifi before the dispute becomes a formal chargeback. If the cardholder's bank participates in a supported alert network and you refund before the deadline, the pre-dispute is resolved and never becomes a chargeback.
How much does it cost?
You pay per alert received: $15 for RDR, $29 for Ethoca and $15 for CDRN. On top of that you cover the cost of refunding your customer's order. Because the dispute is prevented, you avoid your processor's dispute fees. If you have high chargeback volume, contact Sales about volume-based pricing.
How does billing work?
Billing runs on a prepaid Balance rather than invoices. You add funds up front and each alert is deducted as it arrives. This removes billing cycles and avoids failed payments or accidental deactivation from an outdated card.
